Support and privacy requests

Contact YUAN

During the invitation-only private beta, use the same private channel through which your moderator or inviter contacted you.

What to include

For product support, describe the screen, action, approximate time, and safe error message. Do not send your full birth date and time, invitation code, owner cookie, API response, or private reading URL.

For privacy or deletion requests, say that you are requesting access or deletion and provide only the email used to claim the Blueprint. The operator may ask for a limited verification step before acting. Do not post the request publicly.

Urgent situations

YUAN is not monitored as an emergency or crisis channel. If you or someone else may be in immediate danger, contact local emergency services or a qualified crisis-support service now.

Founder decision needed before Production

A public support email, privacy-request email, responsible legal entity, service hours, response target, escalation owner, and deletion-verification procedure are not yet approved. The invitation channel is suitable only for the current moderated beta and must be replaced with published contact details before Production.